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Terms and Conditions.
Order Confirmations.
We will always confirm your order by email (Please ensure you submit the correct email address). We will also confirm despatch of goods by email. These emails do not need a reply unless your goods are not received.
Receiving your Goods.
Please note that deliveries are sent by Courier and all goods MUST be signed for.
Items are usually sent the same or following day after your order is received if in stock. All other items are usually sent within 3-4 days unless out of stock.
Prices.
Prices may be changed at any time. Vat of 17.5%. A VAT invoice is sent with all goods for VAT registered customers.
Payment.
The cards we accept include Visa, Visa Delta, Visa Electron, MasterCard and Switch. We reserve the right not to accept an order. We will only despatch orders to the cardholders address.
Should you wish to change your order after making payment with your credit or debit card, please contact direct4workgear immediately by e-mail. Please note that we are unable to change your order after goods have been despatched.
Carriage Charges.
Please refer to our chart. We have structured our carriage policy to be as transparent as possible. Due to many items having low value and high weight the only reasonable action is to pass on the carriage charge when orders are either below £150.00 excluding VAT and or above 40 kilograms in weight. By doing this we are able to offer a more comprehensive range of products to suit our customer ‘s needs.
Orders above £150.00 excluding VAT and below 40 kilograms are Carriage Free.
Returns Policy.
All goods are covered by Manufacturers warranty. If you are not satisfied with your order any goods can be returned in an unused and fully unopened/packaged condition within 5 days of receiving your delivery. Items opened/used etc cannot be returned unless faulty. If in the unlikely event you do need to return goods in their original packaging to direct4weargear, packages should be labelled Unit 1A The Grange Industrial Park, Rawcliffe Road, Goole, East Yorkshire. DN14 6TY. Prior to any return you must email to obtain a returns reference stating the reason for return.
Without an authorised returns reference direct4workgear will not action any credit or replacement items.
We will process your refund within 30 days of receiving the returned goods and returns authorisation. We are unable to reimburse any carriage costs and you must pay for the shipping of the goods back to us.
Please note we cannot be held responsible for lost returns, so please ensure you return them via an appropriate courier or insured method. We do not accept liability until received by us. In the event of faulty goods, or items under warranty, please contact us via email, we may wish to arrange collection of goods via the product manufacturer direct.
Complaints Procedure
We always strive to offer a first class service. However, if you have any cause for complaint please contact us by email. We will respond to all complaints within one working day, usually the same day. We aim to resolve any complaints or problems within five working days. We will keep you informed and do our best to resolve the situation as quickly as possible.
Privacy Policy
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. We will not disclose buyer's information to any third parties. We will not email you in the future unless you have given us your consent.
The type of information we will collect about you includes:
Your name
Address
Phone number
Email address
Credit or debit card details
We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law. We may use technology to track the patterns of behaviour of visitors to our site
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East Coast Sales Limited, Unit 1A, The Grange Industrial Park, Rawcliffe Road, Goole, DN14 6TY |
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